Original Article: September 2017. Snack Food & Wholesale Bakery (print/digital). “Deliveries Simplified.” Quotes from Simon.
CX North America recently introduced Replay functionality. It allows users to review each delivery in its entirety and evaluate what happened in terms of milestones and events, either in real time or in a retrospective report. Replay has helped improve driver quality and efficiency across many organizations, Bunegar says.
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